Norfolk Island

Where is Norfolk Island?

Norfolk Island is a sub-tropical island located 29.03º South and longitude 167.95º East, approximately 1,600km north-east of Sydney.

For extensive information about Norfolk Island, visit the destination website.

Accommodation
For such a small island, there is a great range of accommodation to suit every visitor’s requirements. There are hotels, self-contained units, cottages and holiday homes, starting from budget pricing to luxury.  Most are located in the Burnt Pine town centre or just out of town with ocean or valley views.

Airlines & Flights
Travelling from Australia is considered domestic travel, HOWEVER, flights operate from the International terminals in Sydney and Brisbane.  The normal schedule is 3 flights a week from Sydney and 3 flights a week from Brisbane. (Schedule can change without notice)
Flying time is approx. 2.5 hours. If you are travelling from another Australian city, on a domestic flight to connect with a flight to Norfolk Island at the International terminal: Please allow sufficient time between each flight, we suggest a minimum of 2 1/2 hours.

Banks
The currency is the Australian dollar. The Commonwealth bank is located in the town centre, open Monday to Friday. Major credit cards are accepted. There is one ATM available at the Commonwealth Bank or you can withdraw cash from Australia Post (located in P & R Groceries on Taylors Road).

Biosecurity
The Biosecurity Act 2015 applies to movements onto Norfolk Island and Biosecurity import conditions will apply to all goods arriving onto Norfolk Island. Vegetables, fruits, plants and seeds are prohibited imports, to keep the island free of introduced disease. Pork and poultry importation from New Zealand is strictly prohibited. You must declare certain food, plant material (including wooden articles) and animal products on your incoming passenger card. Ask a Biosecurity officer on arrival if unsure.

Climate
The climate is subtropical with temperatures ranging from 19-28° in Summer and 12-21° in Winter. The water temperature ranges from 19-22° seasonally.

Clothing
Clothing is comfortable and casual all year round. Warmer clothes are recommended for evenings and during the winter months.  Remember your hat and sunscreen in the warmer months and a torch for evening walks.

Communications
The Norfolk Islander is the local paper in print, and Norfolk Online is the local paper in digital. Both are published weekly.

Radio Norfolk is the community station and broadcasts every day on 89.9 FM and 1566 AM.

The island receives standard Australian Digital TV channels.

Norfolk Island operates with a 3G/4G mobile network and has public WiFi access areas available around the island. There is currently no global roaming agreements in place with Australian providers, therefore visitors will not be able to roam using their provider. Visitors can purchase a $30 Tourist Mobile plan from Customer Care at NI Telecom, P & R Groceries, the Trading Post and Paw Paws Pump Shed.

Internet Hotspot vouchers are available for purchase for minimum 1 hour for $5, vouchers can be purchased from the Visitor Information Centre, Customer Care at NI Telecom and some supermarkets.

Customs & Entry Requirements

All travellers to Norfolk Island must complete an Entry Pass.

Visitors travelling from Australia depart from the International terminal but it is considered a domestic holiday.
Passports are not required, but are the preferred means of documentation. Photo ID such as a driver’s license is sufficient.
Visitors travelling from New Zealand do require a passport as identification.

If you are not an Australian or New Zealand passport holder you may require an Visitor Visa. Please contact the Australian Department of Immigration and Border Protection for further information.

Markets
The Farmers markets are held every Saturday  from 7.30 am – 10.00 am.
The Island Arts and Craft markets are held every Sunday  8.30 am – 11.00 am.
Both markets are located in the Bicentennial Complex near the Visitors Information Centre.

Grab yourself a locally made boomerang bag and help us reduce the use of plastic bags.

Medical
Australian Medicare applies to Norfolk Island and includes emergency medical evacuation transfers to Australia.
Visitors who do not have an Australian Medicare card are highly advised to have private travel insurance.

Norfolk Island is similar in size to a lot a small rural towns in Australia and likewise has medical facilities similar to those available in such towns. The local health facility Norfolk Island Health and Residential Aged Care Service (NIHRACS) has a General Practitioner clinic with three to four doctors providing care, and dealing with all presenting emergencies and managing inpatients. Limited pathology and x-ray services are available with some tests having to be sent to mainland Australia for processing. There is no operating theatre. Emergency surgical patients are evacuated to mainland Australia.

Patients with serious illness or injuries often require to have a medevac which can take up to 16 hours before a plane may arrive to transport the patient to mainland Australia. Ventilators are available, but any patient needing ventilation would be evacuated to mainland Australia unless medical facilities there were overwhelmed.

Many medications are available at the local pharmacy, but less frequently used medications may not be. If you are on medication, it is best to ensure you bring sufficient supply for the duration of your holiday and remember to pack it into your carry-on luggage.

Norf’k Language
The main language is English, but you will often hear the Islanders speaking the local language which is a mix of Tahitian and Old English. This language is from the Pitcairn Islanders (Descendants of the Bounty Mutiny) who settled on Norfolk Island on 8 June 1856.

Watawieh? – How are you?
Ai guud – I’m fine
Thaenks f ucklun – Thanks for us
Si yorlyi morla – See you tomorrow
Fut nort – Why not?
Said yu gwen? – Where are you going?
Gwen naawi – Going for a swim
Morla el du – Tomorrow will do
Wettles – Food

Postage
Australia Post provide services on Norfolk Island. The Post Office location is at P&R Groceries on the corner of Taylor’s road and Ferny Lane.

Shopping
The shopping centre is located in Burnt Pine on Taylor’s Road. Here you will find shops that offer GST free and Duty free products. Some imported goods may not be readily available in Australia or New Zealand. Popular products are shoes, jewellery and cosmetics. Locally made art work, pottery, wood-work, and weaving make the perfect souvenir to take home. The Visitor Information Centre stocks a good range of souvenirs.
Normal shopping hours are 9.00 am – 5.00 pm, Monday, Tuesday, Thursday and Friday. Closed Wednesday and Saturday afternoons and all day Sunday.
Supermarkets are open 7 days a week. Most shops and eating out places close on Public Holidays.

Special Needs
Contact the Visitors Information Centre for further information on accommodation choices for less mobile holidaymakers.
There is also a list of user-friendly tours and attractions.

Time
Norfolk Island observes Australian Daylight Saving Time. Each year, from the first Sunday in October, clocks on Norfolk Island are moved forward one hour and then back one hour on the first Sunday in April.

Transport
With many hills and over 100 mile of road, a hire car is highly recommended to get around the island. Some accommodation properties include a hire car in your booking. Livestock roam freely on the roads and have the right of way.
General speed limit is 50 km/hr, reduced to 40 km/hr in the town centre and 20km/hr along the beach front in Kingston.

All drivers acknowledge passing vehicles, this is called the ‘Norfolk wave’ and visitors are encouraged to do the same.

Visitor Information Centre (VIC)
Located in the Bicentennial Complex in Burnt Pine, the VIC is open 7 days a week from 8.30 am. The friendly team can assist with all your holiday requirements, to ensure your stay is an enjoyable one. The staff can book all your tours and activities, even your dinner reservations. Available are maps, brochures, free visitor magazines, information flyers, a great selection of local souvenirs and more. Bring in your passport for a souvenir stamp!